FAQ
Products
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1. What kind of products do you sell?
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Bocana sells designer lingerie and innerwear, swimsuits, and ready-to-wear clothing like dresses, jumpsuits, and jogger sets from brands like Lise Charmel, Hale Bob, and Wolford. Our products are long-lasting, feminine, and chic.
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2. Where can I find prices and photos of your products?
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Information on products can be found on our Catalog, Instagram, and Facebook. You can also sign up for our Newsletter to get regular updates on new arrivals, sales, and more!
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3. How do I wash/take care of the bras I purchase from you?
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Please handwash all lingerie with a gentle soap like Forever New or Soak. To dry, softly squeeze the water out and lay them out on a drying rack. You can also do a gentle machine wash in a lingerie bag with Forever New or Soak.
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4. Can I return the products I purchase? How?
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Bathing suits and lingerie cannot be returned. Clothing and sleepwear can be returned if tags are still attached to garments. Returns can only be made in-person by dropping off at the store.
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5. How do I know my size?
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Bocana offers private and safe bra-fitting appointments with specialists like Carol to find the perfect size for you. You can book an appointment here.
Orders & Delivery
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1. How can I place an order?
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There are several ways to place an order at Bocana. You can do any one of the following:
1. DM us on Instagram.
2. Email carol@bocana.ca
3. Call 905-330-4170.
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2. How can I pay?
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We accept Interac eTransfer, VISA, American Express, and MasterCard.
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3. How can I pick up my order?
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Bocana offers curbside pickup. The address of the store is 435 Pearl St, Burlington, ON L7R 2N2. Curbside pickup can be coordinated while placing the order.
Appointments​
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1. What types of appointments can I book?
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We offer bra-fitting, swimsuit-fitting, and appointments for in-store shopping.
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2. How can I book an appointment?
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You can book an appointment here.
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COVID-19
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1. How are you ensuring social distancing in your store?​
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Once the store opens for in-person shopping, customers can only enter after booking an appointment. Only one customer is allowed to be in the store at a time. Masks are mandatory inside the store.
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2. Do you sanitize your store after every customer leaves?
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Yes. All surfaces, handles, and knobs are sanitized at the end of every appointment. Appointments are spaced out to ensure adequate disinfection.
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3. Are all orders sanitized before packaging?
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Yes. All orders are sanitized before packaging.